Cortal Sucks Customer Reviews and Feedback

From Everything.Sucks

Cortal Consors SA was a European broker in personal investing and online trading. Formed by a merger of French company Cortal and German company Consors, they launched a 2003 rebranding campaign. Cortal Consors was a subsidiary of BNP Paribas.By 2010, Cortal Consors had more than 1 million customers in three countries (France, Germany and Spain). In 2013 BNP Paribas launched its new direct bank, Hello bank! in France and a few other European countries to replace Cortal Consors. In December 2014, services in Germany were relaunched under the Consorsbank brand, adopting a very similar logo to Hello Bank!. In 2015 the accounts of French Cortal Consors customers were transferred to Hello bank! France and in 2016 Cortal Consors France ceased its operations. In Spain, services are now offered under the "BNP Paribas Personal Investors" brand.

One disgruntled customer shared this in a review, " Bad experience while opening a trader account while staying in Asia. Email answers took weeks to be answered. It came out that they didnt close my account that I terminated many years ago. *NO* customer orientation! They expected me to have access codes of the account I terminated many years ago. Eventally, I called them (from Asia!). Got a guy called Mr. Bitsch on the phone. He did not show any tendency to solve the actual issue. Instead he blamed third parties: "We have no influence on how our data are sent out". Alltogether, I strongly reommend to stay away from Cortal Consors!"

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says

"Slow process. I'm not sure if the management has everything under control in my division. Lack of supervisor-employee communication skills."

AHM says

"Bad experience while opening a trader account while staying in Asia. Email answers took weeks to be answered. It came out that they didnt close my account that I terminated many years ago. *NO* customer orientation! They expected me to have access codes of the account I terminated many years ago. Eventally, I called them (from Asia!). Got a guy called Mr. Bitsch on the phone. He did not show any tendency to solve the actual issue. Instead he blamed third parties: "We have no influence on how our data are sent out". Alltogether, I strongly reommend to stay away from Cortal Consors!"

Dr Richter says

"Since the acquisition by BNP Paribas service has gone down and fees went up. Have been a customer of this bank for over 15 years and will now look for alternatives."

wei jiao says

"A bunch of liars and incompetent people. In January instead of the activating code a service person send me a new PIN which I did't need. Since then I don't have access to my account anymore. My signature was declined twice so that I had to send twice the formula. In the end, according to them they sent out the new PIN and activating code three weeks ago. But I never got any. Till now I don't have access to my account neither to my money. During the thousands of calls I made they either hung up shortly after picking up my phone, or treated me badly and even recommended to close my account with them. Is this customer service? I would have given them negative point if I could!"

rashmi angelin says

"Very bad experience in opening an account. Their chat service as well as customer call service don't speak in english even if they know english. Looks like only german speaking person can open an account"

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